Accessibility statement

Our goal

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, and we keep working toward it as the site changes.

What we have done

• Pages use real headings and landmarks, with a “Skip to content” link at the top
• Everything works with a keyboard, with a visible outline showing where you are
• Photos and graphics have text descriptions, and decorative ones are hidden from screen readers
• Form fields have labels, and form errors are explained in words, not color alone
• Animations stop when your device is set to reduce motion
• Text can be enlarged with browser zoom, and the layout adapts to small screens
• Our phone number and email appear as plain text on every page

Known limits

• The house graphic and the service area map are visual. Each problem area in the house can also be chosen with the buttons below it, which show a written description. The state buttons above the map work from the keyboard, the “See all 49 counties” list below it names every county in plain text, and the address checker gives a written answer for any town you type in.
• Pages we link to, such as our Google reviews, are run by others and have their own accessibility.

How we checked

This statement was last reviewed in October 2026. Every page was tested against WCAG 2.2 Level AA with the axe automated checker, at both desktop and phone sizes. Automated tools cannot catch everything, which is why your feedback matters.

Tell us, and we will help

If anything on this site is hard to use, please tell us which page and what went wrong. We will fix what we can, and in the meantime we will get you the information another way, by phone or by email.