Privacy policy

Who we are

This policy covers the website of HK Environmental Consultants LLC (“HK”, “we”, “us”), an indoor air quality testing company in Upstate South Carolina. It explains what information we collect through this website, by phone and by email, and how we handle it.

Information we collect

What you send us. When you use the contact form, call or email, we may receive your name, phone number, email address, property address or town, property type, the service you need, and anything you choose to tell us about the problem.

How the site is used. Only if you accept analytics cookies, Google Analytics records how visitors use the site, such as pages viewed, time on a page, the site that sent you here, device and browser type, and approximate location at the city level.

Technical logs. Like every website, our hosting provider automatically records basic request details such as IP address, browser type and time of visit so it can deliver the site and protect it from abuse.

The service area checker. The town or address you type into the checker on our homepage is matched inside your own browser. It is not sent to us and is not stored.

How we use it

• To answer your questions and give you a quote
• To schedule inspections and testing
• To perform the work and deliver your reports and lab results
• To keep business, billing and insurance records
• To understand which pages help people, so we can improve the site
• To keep the site secure and meet our legal obligations

We do not sell your personal information, and we do not share it with anyone for their own marketing.

Client confidentiality

Your test results, reports, photos and property details belong to your project. We share them only with you, the client who requested the work, or with people you ask us to share them with, such as your insurer, landlord, attorney or contractor.

The exceptions are the laboratory that analyzes your samples, and disclosures that a law, court or government agency requires of us. Some regulated work, asbestos projects for example, can carry notification duties to state agencies, and we follow them.

We do not publish photos of your property on this website or on social media in a way that identifies you or your address without your permission.

Who else handles your information

We use a small number of service providers to run the business. They handle your information only to provide their service to us.

• Email. Google stores the emails you send us and that we send you.
• Form delivery. A form delivery service passes contact form messages to our inbox.
• Hosting and security. Cloudflare hosts this website. It may run an automatic check on the contact form to tell people from bots, using basic technical details from your browser.
• Laboratories. Accredited independent laboratories receive your samples with the project details needed to analyze them.
• Analytics. Google Analytics, only if you accept analytics cookies.
• Hosting. The company that hosts and delivers this website.

We may also share information if the law requires it, to protect our rights or someone’s safety, or as part of a sale or transfer of the business.

Cookies and analytics

Unless you accept analytics cookies, this website sets no cookies at all.

If you accept, Google Analytics sets cookies named _ga and _ga_ followed by an ID. They count visits and tell new visitors from returning ones. We switch off Google signals and ad personalization, so this data is not used for advertising. Google explains how it handles this data at policies.google.com.

Your choice is remembered in your browser so we do not ask on every page. You can change it at any time with Cookie settings at the bottom of any page. Declining after you accepted deletes the analytics cookies this site set.

If your browser sends a Global Privacy Control signal, we treat it as a decline and never load Google Analytics. We do not respond to the older Do Not Track signal, which has no agreed standard. You can also block Google Analytics on every site with Google’s opt-out browser add-on.

How long we keep it

We keep inquiries and project records for as long as we need them to serve you, and after that for as long as business, tax, insurance and legal record keeping requires. Website analytics data is kept for no longer than 14 months.

How we protect it

This site is served over an encrypted connection, and access to your information is limited to the people who need it to do the work. No method of sending or storing information is perfectly secure, so please do not send sensitive details such as payment card numbers through the contact form or by email.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, except where we must keep a record by law. We honor these requests wherever you live. We may need to confirm your identity before acting on one.

If we ever email you about our services, you can opt out at any time.

Children

This website is meant for adults arranging work on a property. It is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, contact us and we will delete it.

Links and changes

This site links to other websites, such as our Google reviews. Their own privacy policies apply there.

If we change this policy, we will update the date at the top of this page.

Contact us about privacy

Questions about this policy or a request about your information? Get in touch with HK Environmental Consultants LLC.